Our Guarantee

The Pilo Guarantee

We build gear for dogs who go hard. If it doesn’t hold up, neither do we.

30-Day Satisfaction Guarantee

If you’re not completely satisfied with your Pilo purchase for any reason, return it within 30 days for a full refund — no questions asked.

The Stay-On Promise

The Pilo Grip is engineered to stay on even on the most demanding terrain. If a boot slips off during normal trail use within the first 30 days, contact us and we’ll make it right — whether that means a replacement, a different size, or a full refund.

Product Quality

Every Pilo product is designed for real trail conditions and tested with real dogs. We use durable, dog-safe materials and stand behind the quality of everything we ship. Manufacturing defects are replaced free of charge.

How to Claim

Email hello@wearpilo.com with your order number and a description of the issue. We respond within 24 hours on business days.